TESTIMONIALS
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At Lambert Souvenirs we try to service all the orders we receive as quickly and effeciently as possible. However we are not perfect and we sometimes make mistakes. When we do make mistakes we try to be as swift as possible to rectify the situation.
Unless customers request otherwise we use the Royal Mail to deliver your orders. Once overseas we rely on your local mail service. In the vast majority of cases across all continents this works well.However once in a while your orders go astray. Where the address is wrong, which may be our fault or yours, the package/parcel is usually returned to us eventually from all over the world.
Usually all orders reach their destination within 7-10 days worldwide of our receiving them unless we are temporarily out of stock. If your order has not arrived within that period do email us to complain.
Most of our customers are pleased with the service we give and the souvenirs we supply. Below you may read a selection of their comments
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June 16th 2004
Thank you so much for responding so quickly to my order request. I cannot wait to receive my signs.
Rita Murray
Bronx, NY USA
I want to take a moment to thank you for the excellent service you afforded me at my last visit to your gift shop in London (3 Whitehall) on Monday March 15, 2004.Especially, a big thanks to the gentleman (the owner I presume), for the hefty discount,and to my compatriots, the two beautiful Ethiopian ladies for their croutons, friendly, and professional treatment.
Keep up the good work, and I will see you on my next trip.
Regards,
Mezmur Tsegaye
Washington, D.C. 20001
Thursday, January 13, 2005
Have received the T-Shirts. Many thanks for your prompt action.
Kind Regards
Scott.
Friday, March 18, 2005 08:07 pm
I just received my package today. Thanks so much for looking into it anyway.
Karen
Wednesday, July 14, 2004 10:27 am
I found Lambert Souvenirs through the google when I was searching for a London crest acrylic keyring.
One of my friends had been in London last November, he bought a London crest acrylic keyring which is the same product on your website.
He broke the keyring last week, he was sad about that, he liked the keyring much, I thought that I could make him a surprise,
I searched the internet and found your website, quite a funny story.
Thank you for your concern,
Best wishes,
Didem Durak
Friday, November 19, 2004
Subject: RE: Receipt for your order (366) - THANKS
The mugs arrived this morning, the day following the order. That is
absolutely terrific service. We will be looking at your website to see
if there are any other opportunities for Christmas presents.
Well done, and thanks.
Regards
Gordon M. Finlay, Brentwood Essex UK
Saturday, October 23, 2004
Thank you very much for dispatching the order so promptly - it arrived here
today, I was very impressed and will pass on the name of your company to
other teachers here who are also looking for "English" items which can be
used as prizes, incentives etc for our Chinese pupils.
What I personally particularly liked about your products was that you have a
lot of small items that are not very expensive which will enable me to give
small prizes/rewards to more pupils and hopefully increase their motivation.
Best wishes
Catherine Hill
NewTerritories. Hong Kong
Monday, December 6, 2004
Hi Anthony,
I received the badges and the invoices today. Thanks so much for your help.
Janet
USA
Friday, March 18, 2005
My order has been delivered today. Thank-you for such excellent service.
Anthony Colbeck
Kensworth, Beds UK
Sunday, January 9, 2005
Thank you for your prompt response to my complaint. I appreciate the items
you have sent me and look forward to doing business with you in the near
future.
Warm reguards,
Amanda Kingsbury
UK
Thursday, December 2, 2004
Hi all of you wonderful people.
I received yesterday by air mail the 6 cups you sent. they all arrived in good shape. thanks so much for your efforts.
Yours aye,
R. Wayne Griffiths, M.S., M.Ed.
Concord CA USA
Sunday, March 20, 2005
To the Directors
I have just flown back to New Zealand from London today.
I'm just sending a couple of emails arising from the visit.
And thought that I might send one onto you - your contact details were on
the bag I received. I purchased a large amount of mementos from your stall
at Trafalgar Square on Friday 18 March just before I flew out of London.
I am in the process of parceling them out to various New Zealanders as
gifts.
Could you please pass on my best wishes and gratitude to the man and woman
staffing the stall. I did not catch their names but hoped that you would
pass on my warm sentiments for their helpful and thoughtful suggestions.
Furthermore their warm and friendly conversation was very endearing to a
kiwi who was a long way from home
Best wishes
Ian
Ian Dunwoodie
NZ
Monday, January 10, 2005
I just wanted to let you know that I received the order placed last
November. My son was THRILLED with the Mind the Gap t-shirt and key
ring. He was in London last summer and was probably in Lambert's
Souvenirs. He purchased a London Underground map t-shirt at that time
because he couldn't find a Mind the Gap in his size. We are
additionally thrilled that you sent extra bookmarks as well as the
keyfob and pen. I can't thank you enough for the trouble you've gone
to to complete this order.
Lori Merrick
USA
The original order went all the way to Uruguay and then back to us.Uruguay is probably next to United States on the list of countries
Thursday, February 24, 2005
Thank you so much for amending the order, my husband is really excited about
that shirt.
Kimberly Russell
USA
Wednesday, February 23, 2005
Subject: Thanks
I ordered Two guards men soft toys from you I want to thank you for posting my order so quick and let you know that I am pleased with them Regards Mrs B Jackson
Australia
Thursday, June 2, 2005 06:10 am
Thanks for the great keychains. I received them the other day all in perfect condition. I hope to visit your shop next year when I come over. Thanks again,
Jane Heather
Delta, BC
Canada
Tuesday, March 29, 2005 12:51 am
I received my order today, and the postcards are great!
Thanks so much,
Leanne Edwards
Cohutta
Georgia
United States
Friday, March 3, 2006 04:51 pm
Subject: Re: Receipt for your order (1849)
Thanks for the excellent and prompt delivery.
If I or others require any of your merchandise I will recommend your
company above all others.
Thanks again
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Colin Ward
Yeovil
England
UK
Monday, February 6, 2006 07:49 pm
Subject: Re: Lambert Order 1745
Hello,
I received my London sweatshirt last Friday,,,,I absolutely love it. THANK YOU SO VERY MUCH.
I'm sure I will be back to order more at a later date.
Thank you again
laura sullivan
Thursday, April 14, 2005 07:52 pm
Subject: Re: Lambert Souvenirs
Bonsoir,j'ai reçu le colis ce midi trés bien,je suis ravi du contenu.Merci amicalement
Alex. France
Wednesday, April 13, 2005 01:43 pm
Subject: RE: Receipt for your order (660)
Hello Mr. Whiteway,
I am writing to let you know I received my replacement shirt yesterday. I
appreciate you correcting the mistake and your wonderful customer service. I
would like to add, again, that I am very impressed with your customer
service and will continue to shop your stores.
Thank you,
Regina Dick
Stafford
Virginia
United States
Friday, December 23, 2005
Dear Sir, Dear Madam,
Thank you, yesterday the umbrella arrived, it is very nice.
I wish you a mery chrismas,
Gabriele Boemke
Sankt Augustin
Nordrhein-Westfalen
Germany
Tuesday, March 7, 2006 08:36 pm
I recently received the "Mind the Gap" t-shirt that was in exchange for one with an off-center design. Thank you for your quick response!
Sincerely,
Valerie Carpenter
Valierie Carpenter
Edmond
Oklahoma
United States
Wednesday, May 17, 2006
Subject: RE: Receipt for your order (2036)
Hello there,
Just to let you know I received my order yesterday.
Thank you for sending it so promptly. I'll have no hesitation in
recommending you.
Thanks again.
Paul Barley
Hull
England
United Kingdom
Friday, August 12, 2005 11:42 am
Subject: Re: Receipt for your order (1132)
Dear Mr. Whiteway,
many thanks for the quick delivery. I will make purchases absolutely again
from you.
Kind regards
Marion Weisbrod
Tuesday, April 11, 2006 08
Subject: RE: Wrong size for order ID 1895
I just got the new T.
Thank you so much for being so accommodating
Cheers
Joseph Popa | VP Creative Director | DRAFT
Joseph ordered the wrong size for his wife !!! so we replaced it with the correct size
Friday, February 3, 2006
Subject: Thank you!
Just a quick note to say thank you for the excellent service! I received the package yesterday and my friend loved the mouse mat. Thanks again.
Sunny
Monday, October 19, 2009
Subject: Lamberts reach Naples
Just a quick email before I get on a plane to the UK......We sold out of all your products over the weekend.? The policemens helmets went in the first hour...One Italian policeman was seen to be wearing one all weekend !!!? We could have sold another 20 !!!
The children loved the pocket money items, pencils, rubbers etc? It was all a huge hit.
Many, many thanks for your support, I will send you some photos on my return.? It looks like we made a substantial amount for charity, will let you know which ones and how much at a later date.
With Thanks and Best Wishes
Linda
This is a selection of genuine emails from online customers and some others who visited our shop in london and some who used the email to order. If you wish your name to be removed from this page please email us. We apologise if we have offended you. info@lambertsouvenirs
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